Norco Bicycles provides a warranty exclusive to the original owner, covering manufacturing defects in frames and framesets. Registration within 90 days of purchase is crucial for establishing ownership records and accessing the warranty. The warranty duration varies by bike type, with some models offering a limited lifetime frame warranty upon registration. However, components and suspension forks are not included. Norco emphasizes that alterations, misuse, accidents, or neglect void the warranty. They also offer a Crash Replacement Program for registered owners, covering frame replacement during the warranty period. While they don’t cover damages beyond frame replacement, Norco’s comprehensive policy aims to ensure customer satisfaction and support throughout their bicycle’s lifecycle.
Congratulations on your purchase of a Norco Bicycle. Norco offers a warranty to ensure that their frames are free from manufacturer defects in materials and workmanship. This warranty is exclusive to the original owner and is not transferable.
To take advantage of the warranty, the original owner must register their new bicycle within 90 days of purchase on Norco’s website. Registration is necessary to establish a record of ownership and participate in the applicable Warranty and Norco Crash Replacement Program. After successful registration, you will receive an email confirmation for your records. Your Authorized Norco Bicycle Dealer is your primary source of information and care for your bike. They can guide you on how to professionally inspect and maintain your bicycle. The more you ride, the more important regular maintenance becomes, so familiarize yourself with the recommended service intervals and procedures in your owner’s manual. If you have any questions about the intended use of your Norco bike, don’t hesitate to ask your Authorized Norco Bicycle Dealer.
The Norco warranty covers all new bicycle frames and framesets that are purchased from and assembled by an Authorized Norco Bicycle Dealer. Any warranty claim must be made through an Authorized Norco Bicycle Dealer, as they are equipped to assist with bicycle care and address issues or claims resulting from manufacturing defects. It’s important to note that transportation charges are not covered by the warranty, and transportation and labor costs associated with warranty claims are the responsibility of the customer.
In the case of complete bicycles, Norco warrants the replacement or repair of any original Norco-branded part due to material and workmanship defects for one year from the original purchase date. Proof of purchase in the form of an original sales receipt or similar documentation is required when making a warranty claim.
The warranty terms for bicycle frames and non-suspension forks vary depending on the type of bike:
- Downhill/Freeride bikes (Aurum, Shore, Shore Park) have a 3-year limited warranty.
- Enduro/E-MTB Enduro bikes (Range, Range VLT) have a 3-year limited warranty.
- Dirt Jump bikes (Rampage, TWO50, ONE25, Ryde 24, Ryde 26) have a 3-year limited warranty.
- Adventure/Cyclocross/Road bikes (Search, Section, Threshold, Valence, Tactic) have a 5-year limited warranty.
- Youth bikes (Sight, Fluid HT, Fluid FS, Charger, Storm) have a 5-year limited warranty.
- Hybrid/Lifestyle/Urban bikes (XFR, VFR, Indie, Scene, Scene VLT, VLT, Yorkville) have a 5-year limited warranty.
- All Mountain/Trail/Fat Bikes/Cross Country bikes (Sight, Optic, Fluid HT, Fluid FS, Ithaqua, Sasquatch, Bigfoot, Bigfoot VLT, Revolver HT, Revolver FS, Charger, Storm, Torrent HT, Torrent FS) have a 5-year limited warranty.
- E-Bikes (Sight VLT 27.5, Sight VLT 29, Fluid VLT HT, Bigfoot VLT, Charger VLT, Scene VLT) have a 5-year limited warranty.
Certain bicycle models receive a limited lifetime frame warranty if registered within 90 days of purchase. You can register your bike on Norco’s website for more information.
Norco also provides a warranty for their proprietary VLT batteries for 24 months from the purchase date, covering manufacturing defects. VLT E-bikes using Shimano batteries are subject to Shimano’s battery warranty policy.
It’s important to note that components and suspension forks/rear shocks are not considered part of the frame and are not covered by the frame warranty. Manufacturers of these components, as well as brand-name wheels and other components, have their specific warranty policies, which you can find on their respective websites. If you did not receive a Norco owner’s manual from your Authorized Norco Bicycle Dealer at the time of purchase, you can access it on the Norco website.
The warranty does not cover issues related to color fading caused by harmful UV exposure or sunlight. It also excludes damage to the paint or finish caused by wrapping the bike frame with third-party protection products.
Any modification to the frame, fork, or components will void the warranty. Failure of any frame or component due to accident, abuse, neglect, normal wear, stunt riding, commercial use, rental use, improper assembly, improper fit, maintenance, or assembly by or purchased from an entity other than an Authorized Norco Bicycle Dealer, or use of parts inconsistent with the intended use originally sold with the bicycle, are not covered by this warranty.
Warranty claims made outside the country of purchase may be subject to fees and different terms or restrictions.
For bicycles purchased from an authorized Norco Rental or Resort Partner, a registration requirement is in place. Norco Bicycles warrants the replacement or repair of any Norco-branded part due to material and workmanship defects for one year from the original purchase date. Proof of purchase, registration confirmation, or similar documentation is required for warranty claims.
It’s important to understand that all bicycles, including Norco bikes, have a finite lifecycle. Although designed for enjoyment and intended use, they are not indestructible. The duration of a bicycle’s lifecycle depends on factors such as the frame type, riding conditions, and the care you provide to your bike.
Accidents can occur, and frames may need to be replaced due to damage. Norco offers a Crash Replacement Program that is available to the original registered owner or secondary owner of a bike purchased from an authorized Norco Bicycles Resort or Rental Partner. This program covers the frame only during the warranty period, provided the bicycle was registered within 90 days of purchase. For more information on registering your bike and details about the Crash Replacement Program, refer to the Ownership section.
In the event of any issues, it’s important to note that Norco is not responsible for damages resulting from riding, transporting, or other use of your bicycle. Norco’s liability is limited to the repair or replacement of the frame as outlined in the warranty. The prevailing policy regarding the warranty can be found on Norco’s official website.
In conclusion, Norco Bicycles offers a comprehensive warranty policy to ensure the satisfaction and peace of mind of their customers. This policy covers various aspects of their bicycles, including frames, components, and batteries. It emphasizes the importance of registration, maintenance, and understanding the limitations of the warranty. It also provides information about the Crash Replacement Program, which offers a solution in case of accidents. Norco is committed to delivering quality products and supporting their customers throughout the lifespan of their bicycles.