Norco Bicycles Warranty

What's Covered

Norco’s limited lifetime warranty applies to frames and rigid forks. If a manufacturing defect in materials or workmanship appears during the usable life of the bike, Norco will repair or replace the frame or rigid fork. The lifetime coverage applies to:

• Framesets (frame and rigid fork)
• Main frame
• Full-suspension link arms

This applies to bikes from 2014 onward, as long as you are the original owner and have proof of purchase, except ex-demo and ex-rental bikes.

Norco isn't too clear on what "lifetime" means, saying that "The duration of this life cycle will depend upon the type of frame, riding conditions, and the care your bicycle receives". Check the full official details here.

Additional Warranty Coverage

In addition to the frame warranty, the following components are covered separately for a shorter time period, for the original owner:

2 years from purchase date

• Full-suspension hardware (pivot shafts and bolts, link arm sleeve, nuts, spacer, and top hats)
• Proprietary VLT e-bike components such as Norco-branded batteries and wiring harnesses

E-bikes using non-Norco batteries follow the battery manufacturer’s warranty, not Norco’s.

1 year from purchase date

The following items are covered for one year against manufacturing defects:

• Paint, finish, and graphics
• Norco-branded components

Third-Party Components

Most parts on a bike, such as suspension forks, shocks, drivetrains, wheels, and motors, have their own warranties from brands like Shimano, SRAM, Fox, RockShox, and Bosch. These items are not covered by Norco’s frame warranty. Instead, the part manufacturer's warranty will apply.

What’s Not Covered

Norco’s limited lifetime warranty does not cover normal wear and tear. It also doesn't cover damage from crashes, abuse, neglect, or improper use or fit. So you shouldn't expect that if you go big and wreck your bike, Norco will hand over a new frame. Treat your bike with care.

Improper assembly or maintenance, corrosion, or any modifications to the frame, fork, or components are not covered. Neither is use of parts "inconsistent with the use originally intended for the bicycle". Essentially, if you modify your bike or don't maintain it correctly, the warranty doesn't apply.

Color fade is not covered, and neither is damage to paint or finish caused by aftermarket frame wraps.

Commercial or rental use is not covered either.

If a claim is covered, you'll still need to pay for a shipping and labor costs as well as the cost of any new components needed for compatibility with the frame, if you get the frame replaced.

Special Case: Former Rental and Demo Bikes

The warranty on former rental and demo bikes is limited to 1 year. To be eligible, these bikes must be purchased from an authorized retailer or a Norco rental or resort partner, and registered.

Crash Replacement Program

If your frame is damaged in an accident, Norco offers a crash replacement program for the original owner or for bikes purchased from an authorized Norco resort or rental partner. This program provides a discounted replacement frame at Norco’s discretion. Your retailer will help determine eligibility, outline any documentation needed, and explain any costs related to parts or labor for transferring components from the old frame to the new one.

Eligibility Requirements

To qualify for Norco warranty service, you must be the original owner and have proof of purchase. The bike should be properly assembled and maintained, and its serial number and model details must match the claim. Regular professional service and inspection are strongly recommended and may be required to keep the bike performing safely and to identify issues early.

Norco also strongly encourages registering your bike. Registration stores your serial number and proof of purchase and allows Norco to contact you with any relevant updates related to your bike.

How to Start a Warranty Claim

All Norco warranty claims must begin with an authorized Norco dealer, such as Airpark Bike Co.

The process usually looks like this:

1. Contact the authorized Norco dealer where you purchased your bike. If that dealer is no longer available, contact another authorized dealer.
2. The dealer will inspect your bike to determine whether the issue appears to be a manufacturing defect or something outside warranty coverage.
3. If appropriate, the dealer will submit a claim directly to Norco, including photos, descriptions, and a copy of your proof of purchase.
4. Norco reviews the claim and provides a repair or replacement decision through the dealer.

Tips to Help Keep Your Warranty Valid

A few simple habits can help keep your bike in good shape and support your warranty coverage:

• Have your bike assembled and regularly serviced by a professional mechanic
• Follow the service intervals and recommendations in the Norco Owner’s Manual
• Use compatible parts and components intended for your bike’s category and riding style
• Avoid modifications to the frame, fork, or key structural components
• Store your receipt in a safe place and make a copy
• Register your bike with Norco

Frequently Asked Questions

Do I need to register my Norco bike?

Registration is strongly recommended but not technically required. It stores your serial number and proof of purchase and helps Norco contact you with relevant updates.

What if I bought my bike used?

Norco warranties apply only to the original owner.

Will Norco provide components if a replacement frame uses newer standards?

No. If a newer frame requires different or updated components, the cost of those parts is yours to cover.

Airpark Bike Co and Norco

Airpark Bike Co is a bike shop. We can help you understand the warranty and submit claims to Norco, but we don't make decisions about what is covered. This post is intended as a helpful guide to help you understand their warranty. For the final say on things, always refer to to the manufacturer's website or contact their customer service.