Shipping policy
- Most bikes ship free
- Some bikes (examples: city bikes, toddler bikes) are only available for in-store pickup
- Most components, accessories, and apparel ship free when your total spend is over $50
- Expedited bike shipping is available. Contact us before placing your order if you need expedited shipping.
- Call us (phone numbers in the footer) or send a message if you have any questions! We're here to help.
- We don't ship outside the 50 US states and DC.
Free Shipping on Components, Apparel and Accessories
Most components, apparel, and accessories ship for free to the lower 48 US states and DC when your order totals at least $50. The order total requirement takes into account items from the same category, like tubes and tires, as well as completely different items, like if you order gloves along with your new bike.
Shipping fees for any items or orders where free shipping is not available will be visible at checkout after entering your shipping address.
Free Expedited Shipping
Some products may have free expedited shipping which can arrive as fast as the next day. If a product is marked with free expedited shipping on the product page, you're in luck, just order and enjoy faster than ever! Again, you'll see this option at checkout after entering your shipping address.
Fast, Free Bike Shipping
We offer free shipping to the lower 48 US states on all bikes that we ship. And yes, that includes Washington, DC.
Shipping to AK/HI is available at additional charge (it costs us a ton to ship there, unfortunately).
Bikes are shipped fully assembled in a large bike box as home delivery. You should be able to be up and riding in about five minutes after opening the box.
After you place your order, it typically takes 3-4 business days for us to build your bike. We build bikes in the order that orders come in, so this depends on how many orders we already have lined up. For most of the lower 48, you’ll typically get your bike 4-5 business days after the build is complete, depending on the state.
"Come here little bikey, it's time for a build and ship!"
We’ll keep you updated throughout the process, and you’ll always be able to call us to check on your bike if for some reason that's ever necessary.
Packages are sent as home delivery.
A tracking number will be provided when the package is picked up by the shipping company from Airpark Bike Co.
Note: If a bike is returned due to failed delivery attempts or delivery is refused, you will be charged for the original shipping as well as return shipping.
Where Our Bikes Ship From
The vast majority of our bikes ship right from our stores in Arizona. Special order bikes may come from the manufacturer. We also have some bikes at a warehouse. All bikes listed as in stock are physically located in a place where they can be built, shipped or picked up the same or next business day.
Special Order & Pre-Order Bikes
For many brands, we offer special order or pre-order bikes, including the ability to request a size or color that's not currently in stock at our shop. If you place a special order bike, the process is a little different, and the delivery time on those is longer. These will typically also qualify for free shipping. Read more about special orders here. If you have questions, just reach out, we're happy to help!
Local Pickup Bikes
Some products on our website are marked as local pickup only. For local pickup products, you’ll have to visit our store to get it.
Expedited Shipping for Online Bike Orders
For expedited shipping, please call the store or send us a message before placing your order.
Our staff will be able to tell you if the bike is available for expedited shipping, and if you can expect your bike to arrive in time for your race, event, trip, gift, etc. We’ll work with you to ensure you get your gear on time, if at all possible.
We’ll still need to build your bike unless it’s been on display in one of the stores, so we may not be able to send it out the same day. We can do 1-day or 2-day air on everything, including bikes.
We will apply credit to expedited shipping equal to the cost of our standard, free shipping method. Contact our team to find out the price difference for your address and your timeline to get expedited shipping.
After arranging timelines with our staff, you can pay for the bike and expedited shipping online.