Ibis bikes come with a lifetime frame and rim warranty for the original owner. This guide provides a simple overview of the warranty so you know what to expect when buying or servicing an Ibis bike. For the full and up-to-date details, refer to Ibis’ official warranty policy.
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What's Covered
The warranties are for the original owner only and require proof of purchase, so keep that receipt safe!
Lifetime
The frame warranty requires registering the bike with Ibis.
- Frames
- Ibis handlebars
- Blackbird Send aluminum rims
- Ibis carbon rims
The lifetime warranties apply to products purchased after January 1st, 2023.
While it's not specifically a warranty, Ibis also provides free lifetime replacement of worn clevis and lower pivot bushings for the original owner. You can order them here.
Limited Timeframe
- Paint and finish: 1 year
- Ibis hubs: 2 years
- Frames sold before 2023: Coverage length varies
- Rims purchased before 2023: 7 years
Crash Replacement
Ibis offers discounted replacement parts for crash damage or non-warranty situations through their no-fault program. The no-fault program is also for the original owner only, and parts availability isn't guaranteed.
What’s Not Covered
Normal wear and tear, abuse, neglect, improper assembly or maintenance, heat damage, and any modifications are not covered. Damage from removing protective tape isn't covered.
Labor costs are the responsibility of the owner, meaning you'll have to pay for component replacement and bike disassembly/reassembly.
Shipping isn't covered for US addresses.
Warranty coverage applies to defects only, not damage from riding.
Warranty coverage is limited to the original owner.
How to Submit a Claim
Keep your proof of purchase and register your products.
To submit a warranty or no-fault claim, start with your local Ibis dealer, such as Airpark Bike Co. We suggest calling ahead of time. Ultimately you will have to bring the bike to us and we will work with Ibis to help you with the claim.
If you don't have a nearby dealer, you can email Ibis directly at warranty@ibiscycles.com.
Tips for Keeping Your Bike Covered
- Register your bike and wheels soon after purchase.
- Have your bike professionally assembled and serviced.
- Keep records of service and your original receipt.
- Avoid structural modifications and be careful with heat sources.
- Follow instructions when removing frame protection tape.
